Refund and Return Policy for Buboun Outdoor Furniture

At Buboun Outdoor Furniture, we strive to provide high-quality products that meet your needs and expectations. If for any reason you are not completely satisfied with your purchase, we are here to help with a transparent and customer-friendly return and refund process.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in the same condition that you received it, and in the original packaging.
  • The return must be initiated within 14 days of the delivery date.
  • Proof of purchase (receipt or order confirmation) must be provided.

Non-returnable items include:

  • Items on sale or clearance.
  • Customized or personalized items.
  • Gift cards or vouchers.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to our customer support at [email protected] or call us at 0300-4325831 with your order details, reason for return, and proof of purchase.
  2. Approval: Our team will review your request and provide you with return shipping instructions if your return is approved.
  3. Shipping: You will be responsible for shipping the product back to us. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Return Shipping Costs

  • If the return is due to a defective or damaged product, Buboun Outdoor Furniture will cover the return shipping costs.
  • If you are returning the product for any other reason (e.g., change of mind), you will be responsible for covering the return shipping fees.

4. Refund Process

Once we receive and inspect your returned item, we will notify you via email about the status of your refund. If your return is approved, a refund will be processed to your original method of payment within 7-10 business days.

Please note:

  • Refunds may take additional time to be reflected in your bank account or credit card statement depending on your bank or credit card company.
  • If the item is returned not in its original condition (damaged or missing parts not due to our error), only a partial refund may be granted.

5. Exchanges

If you received a defective or damaged item and would prefer an exchange rather than a refund, please contact our support team within 14 days of delivery. We will arrange for the exchange of your product at no additional cost. If the exact item is no longer available, we will offer a suitable replacement or a full refund.

6. Sale Items

Only regular-priced items may be refunded. Unfortunately, sale items or items purchased during promotional periods cannot be refunded.

7. Late or Missing Refunds

If you havenā€™t received a refund yet, we recommend:

  • Checking your bank or credit card statement for pending transactions.
  • Contacting your bank or credit card company to verify if the refund is processing. If you have done all of this and still have not received your refund, please contact us at [email protected] for further assistance.

8. Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 48 hours of receiving the product. We will arrange for a prompt replacement or full refund, including shipping costs. We may request photos of the damaged product to expedite the process.

9. Contact Information

If you have any questions or need assistance with a return or refund, please reach out to our customer service team:

Buboun Outdoor Furniture
šŸ“§ Email: [email protected]
šŸ“ž Phone: 0300-4325831
šŸŒ Website: www.buboun.com

We are dedicated to ensuring your satisfaction and are here to make your return and refund experience as smooth as possible.